Frequently Asked Questions

A basic introduction to how Food Lunch works, what makes us different, and what you can expect as a Food Lunch partner. How do orders work on Food Lunch? Customers can order either on your website or our website. Customers choose what they want from your menu and place their order You accept the order, prepare the food and then carefully package it Once it's ready to go, a Food Lunch rider will pick it up and deliver it to the customer. The customer can track the progress of their order through the Food Lunch tracking system. Why is Food Lunch the best delivery partner to work with? We're experts in connecting great food with hungry customers. As the original food delivery company we offer world-class technology, logistics and expertise, and access to a global network of trained delivery riders. Every order is tracked, and our Just In Time technology means you can create the best customer experience and deliver your food hot, fresh and on time. Who handles the deliveries? As a Food Lunch partner you have access to our network of riders. We’ll have your customer’s order to their door in an average of 35 minutes. How far do you deliver? We're all about quality so we have a set delivery radius that ensures your food is never in transit for longer than it needs to be. How much does it cost? We offer different set-up and delivery options, so you can choose the products and pricing which suits your business. Your joining fee includes access to growth tools, and should you need it, a Food Lunch dashboard to track deliveries. We charge a service fee on every sale for delivering the order. What other restaurants are featured on the platform? We curate a high-quality and diverse selection of restaurants in your area. This can range from small independent restaurants to national chains. What kind of marketing does Food Lunch offer? We continually grow our users with brand marketing, along with search and social media advertising. To help you market your business in the app we run seasonal campaigns and have a free promotional tool for partners, so you can create your own customer offers in just a few clicks. We also offer free in-store signage. When will I know if my restaurant has been accepted? We do our best to let you know if your application is successful within 7 days of applying.